Refund policy

Refund & returns policy

Every B.A.N Lifestyle (Bust A Nut) item is printed to order just for you. Nothing in this policy affects your statutory rights.

1. Changed your mind? 30 days to return

You can return standard items for any reason within 30 days. That's longer than the 14-day cancellation period you're entitled to under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • Tell us within 30 days of the day you receive your item. Email admin@banlife.uk with your order number. You don't need to give a reason.
  • We'll reply with the return address and instructions. Please don't send items back to the address on the parcel label, because returns sent there can't be traced or refunded.
  • Send the item back within 30 days of telling us you want to return it.
  • You pay the return postage, unless the item is faulty or wrong (see section 3). We recommend a tracked service. Please keep your proof of postage.
  • Items should be unworn, unwashed and unused. You can handle and try them on as you would in a shop, but we may reduce your refund if the item has lost value because it was handled beyond that.
  • Refunds: we refund the price of the item plus the standard delivery charge you originally paid. We don't refund the extra cost of Express delivery. Your refund is made within 14 days of us receiving the item back, or of you showing proof that you've sent it, whichever comes first. It goes back to your original payment method.

Customers outside the UK, including in the EU, get the same 30-day change-of-mind window.

2. Made-to-order items

All of our products are printed on demand.

  • Standard designs (where you pick a size or colour from our range) are covered by the 30-day change-of-mind returns in section 1.
  • Personalised or custom items made to your own specification, such as your own name, number or artwork, can't be returned if you change your mind. Your rights for faulty or misprinted items in section 3 still apply.
  • Wrong size? Please check the size guide on each product page before ordering. If something doesn't fit, return it under section 1 and place a new order for the right size. Each item is printed to order, so we can't swap it directly.
  • We can only cancel an order before it goes into production, which usually starts within 24 hours. Email us as soon as possible.

3. Damaged, misprinted, faulty or wrong items

If something isn't right, we'll put it right at no cost to you.

  • Email admin@banlife.uk within 30 days of delivery. Include your order number and clear photos of the problem: the print, the label or size tag, and the packaging if it's damaged.
  • We'll arrange a free reprint or replacement, or a full refund including delivery. In most cases you won't need to send the item back. If we do need it back, we'll cover the cost of returning it.
  • Under the Consumer Rights Act 2015, you have 30 days to reject a faulty item for a full refund. After that, you may still be entitled to a repair, replacement or refund for up to six years if the item wasn't of satisfactory quality.

Small variations in print placement (up to about 2–3 cm) and slight colour differences between screens and fabric are a normal part of the printing process. They aren't counted as misprints.

4. Lost or late parcels

Contact us if your tracking shows no movement for 7 business days, or if your order hasn't arrived within the delivery times in our Shipping policy. We'll chase the carrier, and if the parcel is lost we'll send a replacement or give you a refund. If a parcel comes back to us because the address entered at checkout was incorrect or incomplete, we can send it again, but you'll need to pay the new delivery cost.

5. Exchanges

Because everything is printed to order, we don't offer direct exchanges. Return the item under section 1, or under section 3 if it's faulty, and place a new order.

6. Sale items and gift cards

Sale items have the same 30-day change-of-mind returns and faulty-goods rights as full-price items. Gift cards can't be refunded, except where the law requires it.

7. Contact

Questions about a return? Email admin@banlife.uk with your order number. We aim to reply within 2 business days.